Within 1-2 business days after this submission, you can visit My Order
to check your warranty status.
WARRANTY & REFUND
01. Register your products and get extra benefits
1. 6 Months Free warranty extension: In addition to our regular 30 months warranty, Amazon and official website (www.iseneo.com) buyers can extend the warranty on their Seneo products to 36 months.
2. If you bought your product from the Seneo website you are already granted an extended warranty; no extension is needed. Note: Warranty extension is not valid for used goods.
02. Process for Returning Merchandise
Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email email@example.com for assistance.
Write the RMA number on the shipping label on the outside of the
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Seneo. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
03. Warranty Timeline
Note: for reference only. Warranty periods differ according to the model.
04. 45 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 45 days of purchasing. Once the returned item arrives back in Seneo warehouse for inspection, the refund process will begin.
Refund requests for the 45-day money back guarantee expire 45 days after opening a warranty claim. It is not possible to process a request for a refund for non- quality issues outside of this 45-day window. For purchases not made directly through Seneo online stores, please contact retailers for refunds. For quality-related issues, please see below.
05. Limited Warranty Details: For Quality issues only
06. What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Seneo will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Seneo and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
07. What does the warranty not cover?
This warranty does not cover:
>Improper use or installation
>Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
>Modifications to any part of the product, including the antenna
>Connection to an incorrect voltage supply
>Attempted repair by anyone other than an authorized facility
08. Seneo will service and not replace:
> Products sold ‘as is’ or with all faults declared
> Consumables, such as fuses or batteries
> Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. Seneo shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Seneo products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
09. What does this warranty cover?
For customer service please contact: firstname.lastname@example.org
Seneo is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.