FREQUENTLY ASKED QUESTIONS


How to use 2-in-1 / 3-in-1 Wireless Charger properly?

Step 1. Please note that Seneo Wireless Charger didn’t include Apple Watch Charging Cable. To get a better charging experience, you need to use your Apple original Watch cable. 

Step 2. Make sure use the supplied USB data cable. 

Step 3. Check the Adapter is a QC2.0 or QC3.0 Quick Charge Adapter or not, iPhone 5W Adapter will not work. 

Step 4. Please place your phone on the CENTER of wireless charger for a better charging experience. 

Step 5. Please RESTART your phone when it is not being charged. 

How to use Wireless Charger Pad/Stand properly?

Step 1. Make sure use the supplied USB data cable. 

Step 2. Check the Adapter is a QC2.0 or QC3.0 Quick Charge Adapter or not, iPhone 5W Adapter will not work. 

Step 3. Check your Phone Case thickness(<4mm). Make sure that phone case is not attached with any bank cards, metal, or coins when charging. 

Step 4. Please place your phone on the CENTER of wireless charger for a better charging experience. 

Step 5. Please RESTART your phone when it is not being charged. 

Why the wireless charging of the phone is intermittent?

Solutions: 

 1. Reassemble the wireless charger; 

2. Remove the phone case or replace a thinner phone case (thinner than 4mm); 

3. Place your phone in the center of the wireless charger; the ambient temperature of charging does not exceed 25°C. 

Why the phone charging speed is slow? 

Solutions: 

 1. Remove the phone case or replace a thinner phone case (thinner than 4mm). 

2. Place your phone in the center of the wireless charger. 

3. Exit the unnecessary phone applications. 

4. Replace an adapter that supports QC fast charging protocol. 

5. Change to a data charging cable that supports wireless fast charging. 

6. Turn on the wireless fast charging. 

7. The phone is charging at normal temperature (25°C) 

Why wireless charger does not work after a period of use?

Solutions: 

 1. Please replace the wall adapter or the data charging cable;

2. Please try to restart your phone. 

Why my phone cannot be charged wirelessly?

Solutions: 

1. Charge with a wireless-enabled phone; 

2. Charge the devices in the CENTER; 

3. Place your phone in the CENTER of the wireless charger; 

4. The phone case is thinner than 4mm; 

5. Remove the metallic and magnetic phone case during charging. 

Why the Phone and iWatch cannot be charged simultaneously?

Solutions: 

 1. Charge the phone and watch in the CENTER; 

2. Charging with QC 2.0/3.0 (9V/2A) quick charge wall adapter. 

Why the charging of the Watch is intermittent?

Solutions: 

 1. Put the Watch in the correct position when charging; 

2. Charging with the original magnetic charging cable; 

3. Charging with QC 2.0/3.0 (9V/2A) quick charge wall adapter. 

Why does the phone interrupts charging after receiving a text message, push message, or alarm ringing?

It may be that the applications are not compatible with wireless charging products, please reopen the applications again.

Can the smartphone be charged with the case?

Yes, the phone case is thinner than 4mm can be used in charging, but the metallic and magnetic phone case would cause charging failed.Tips: The closer the distance between the phone and the wireless charger is, the faster the charging speed would be, so we encourage that remove the case to charge for safe and rapid charging.

Can the Apple Watch charging with the case?

The thickness of 2-3 mm on the edge and the charging position on the back of the watch cannot be blocked.

Can the AirPods charge with the case?

Yes, the protective case thinner than 3mm can be used in charging, but the metallic and magnetic cases would cause charging failure.

The AirPods with wireless charging case and AirPods Pro can be charged with wireless charger. Please turn the indicator side up during charging. After successful charging, the wireless charging the indicator will go out.

Can the Samsung Galaxy Bud/Bud+ charge with the case?

Yes. Most of Seneo Wireless Charger is compatible with the Samsung Galaxy Bud/Bud+ earbuds and other Qi-enabled wireless earbuds, such as Seneo WaveMat 150, WaveMat 202 and Seneo Wireless Charging Pad.

Which wall adapter should be chosen when wireless charging?

The QC 2.0/3.0 quick charge wall adapter is recommended, which can support 18W in maximum output.

Which charging data cable should be chosen when charging?

It is recommended that charging with original data charging cable in the package, if the original data cable is damaged, please replace a charging cable which owns data transmission function.

Is there an Apple Watch charging cable in the package?

No, the original magnetic charging cable for Apple Watch is not included in all Seneo's product package.

How to use the Apple Watch Nightstand Mode?

The watch will automatically switch to Nightstand Mode when charging, tap to wake up the Watch screen.

Can I buy the accessories separately?

Sorry, the spare parts of Seneo wireless charger are not sold separately.

Will it damage the battery that the phone would be charged continuously after fully charged?

It would not damage the phone battery. It is normal for the phone to heat up slightly while charging.